Thanks for purchasing ICON. We are continually improving and enhancing the firmware running on the device and the application.
Version 3.6 of the IOS app is available on the App Store - it can be found by searching for 'see sense'.
We have had a small number of reports of the following issues. We are working on an app update to solve them. We appreciate your patience.
iOS 10.2 released 12th December 2016 - a small number of users who are running v27 have reported that they are unable to update their firmware. We have identified a fix and are currently testing the solution.
Android 7.1.1. released 7th December 2016 - a small number of users who are running v27 have reported that they are unable to update their firmware. We have identified a fix and are currently testing the solution.
Firmware v68 (latest) - the firmware remains stable. Improvements to reactions in contrast conditions that extends batterry life.
Crash alerting is dependent on:
Please note that Apple devices running iOS 10 or above additionally require the user to authorise the pre-populated SMS. There is no such limitation for Android devices.
Crash alerting generally works well, but is not a guaranteed service.
Theft alerting is dependent on:
Theft alerting does not prevent theft. It should only be used where you are comfortable with the risk level of leaving the bike and the lights unattended.
Please note that on iOS, the app must be in the background for notifications to occur
On Android, you should also update your notification setting to improve performance. Go to "settings" -> "sounds and notifications" then select the ICON app and set the "notification priority" to "high".