FREE Shipping On £10+ Orders, Rated 4.6/5 stars (1,900+ reviews). Shop securely here. DELIVERY, RETURNS AND REFUND POLICY HERE.

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FREE Shipping On £10+ Orders, Rated 4.6/5 stars (1,900+ reviews). Shop securely here. DELIVERY, RETURNS AND REFUND POLICY HERE.

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Making Cycling Better

making cycling better

  • making cycling better
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    • DELIVERY INFO

    At the moment we are dispatching orders on Mondays and Thursdays. Orders are shipped on business days only. 

    Standard delivery (UK) : 2 working days
    Standard delivery (Europe) : 4-6 working days
    Standard delivery (Worldwide) : 7-8 working days

    For UK deliveries we use Royal Mail. Our international delivery partner is Royal Mail/DHL. The international delivery times are expected door to door.

    Please be aware that full International Tracking is not available in all countries. Particularly South America, the Middle East and Asia. Please get in touch if you wish to know whether full tracking is available for your destination country.

    Collection is also possible from our UK office: See.Sense (Limeforge Ltd), Sketrick House, Jubilee Road, Newtownards, Co. Down, BT23 4YH, United Kingdom.

    Need help tracking your order? Contact our support team.

    RETURN & EXCHANGES

    We hope you will love your See.Sense lights. However, if you’re not completely satisfied we promise to fully refund any item you return to us within 30 days of purchase, so long as it’s unused and in its original packaging.

    RETURNING AN ITEM

    1. Visit our Customer Support Portal

    2. Select "New Support Ticket" and follow the instructions

    3. We’ll provide a returns address and next steps

    REFUNDS

    • Refunds are processed to your original payment method

    • You’ll receive confirmation once processed (typically within 7–10 business days)

    Note: Return shipping costs are the responsibility of the customer unless the product is faulty.

    Warranty

    All See.Sense lights come with a 24 month manufacturers warranty

    We offer a full 24 month guarantee. Every light is carefully inspected and tested before being assembled and packaged by hand. These lights are ambassadors for us and for our future brand. We take a lot of care to get them right. Each unit is thoroughly tested before being packaged and shipped out.

    We stand behind our products, if you should have an issue with your light, then please contact us.

    Conditions: We offer a warranty for See.Sense products for 24 months from the original date of purchase by the original owner (proof of purchase required). This warranty covers parts and workmanship on the LED light housing, LED, mounting bracket and electronics but not normal wear and tear, improper installation, improper use, attempting to access the electronics, modifying the electronics, accidental damage or failure due to neglect.

    If you need to make a claim on the warranty, please open a support ticket and a brief explanation of the fault. If the light was not purchased from See.Sense directly, please provide your original receipt.

    Do not attempt to disassemble See.Sense. or to modify the electronics. Doing so will void this warranty.

    Need further help? Get in touch

    See.Sense (Limeforge Ltd)
    Sketrick House, Jubilee Road
    Newtownards
    BT23 4YH
    United Kingdom

    Or visit out Customer Support Portal