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We hope that you will love your lights from See.Sense, however if this is not the case, we promise to refund any item that you are not completely satisfied with when you return it to us unused and in it's original packaging within 30 days of purchase

Returning an item

  1. If you would like to return an item please send us an email at including your order number. We will authorise the return and send instructions on how and where to return your items to
  2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  3. Your refund will then be processed and a credit will automatically be applied to your original method of payment

Returns FAQs

How long do I have to return an item?

We have a 30 days returns policy, If you're not completely satisfied with an item and it has not been used, you can return it to us for a full refund.

I haven't received my refund yet?

The speed of customer service is important to us and we aim to process all refunds within 5 working days of your order arriving back with us.

7 days have passed and I haven't received my refund?
  1. If you haven't received a refund yet, first check your bank account
  2. Contact your bank to see if they have a record of the refund
  3. If you have checked with your bank and haven't received your refund then please contact us at

Returns Rules & Restrictions

  • When returning an item to us, please place your returned goods in their original packaging and ensure all accessories are included
  • Proof of purchase will be required for a return to be processed